Contact & Support
We're here to help
Email Us
team@tier-one-co.comWe typically respond within 24-48 hours
What to Include in Your Email
To help us assist you quickly, please include:
- Your drop_id (found in your confirmation email)
- The email address you used to place your order
- Screenshots or photos if reporting a defect or issue
- A brief description of your question or issue
How Can We Help?
Order Status
Track your order, delivery updates, or shipping questions
Sizing Help
Questions about sizes, fit, or measurements
Defects or Issues
Report a defective or damaged item
Refunds
Questions about refunds or cancellations
Shipping Address Change
Update or correct your delivery address
General Questions
Anything else we can help with